RETURNS & EXCHANGES

At Roo Australia, we want you to love your purchase. Merchandise in a saleable condition may be exchanged or returned for a credit note only. A refund will be provided if there is a fault with the garment or if it has been damaged during shipping. This policy is non-negotiable. Please note, we do not offer refunds on sale items unless they are faulty or damaged. Size discrepancies will be eligible for exchange or credit note only. All sale items are final including promotional periods.

Returns & Exchanges Timeline

  • Australia: Returns or exchanges are accepted within 7 days of receiving the product.
  • International: For international purchases, you must notify us within 7 days of receiving your order by emailing us at info@rooaustralia.com, and return your item(s) within this period.

Conditions for Returns and Exchanges

Items must be returned in original condition, meaning they must not have been worn, altered, or washed. We cannot accept returns outside the specified timeframe, and items received after this period will not be accepted.

Return Shipping

Return shipping is at the customer's expense and must be sent via a prepaid, traceable method to ensure safe and documented delivery. Roo Australia is not responsible for missing incoming deliveries without proof of delivery. Please note that original shipping charges are non-refundable. If you are exchanging for an alternative item, a shipping charge will apply for the new delivery.

Return Authorisation

Before sending your return, please email info@rooaustralia.com to obtain a Return Authorisation Number (RA Number). Be sure to include the reason for the return, as well as whether you are requesting an exchange or a credit note.

Please send your return to the following address:

Roo Australia
45 Banksia Crescent
Dubbo NSW 2830
Australia

Afterpay Purchases

Please note, we do not offer refunds for purchases made using Afterpay. All sales made through Afterpay are final and cannot be refunded once the transaction is complete. If we are unable to exchange an item, we will provide a credit note to the value of the original purchase.

Afterpay is a separate entity, and our returns policy does not apply to their service.

Assessment of Returns

Roo Australia reserves the right to deny any returns or refunds if the merchandise does not meet our returns policy requirements upon assessment.