Terms of service

Roo Australia – Terms of Service

OVERVIEW Welcome to Roo Australia! The terms “we”, “us”, and “our” refer to Roo Australia. Roo Australia operates this website and online store via the Shopify platform, offering a curated shopping experience for our customers.

These Terms of Service (“Terms”) govern your use of our website and services, including purchasing our children’s clothing and accessories. By using our Services, you agree to these Terms and our [Privacy Policy]. If you do not agree, please refrain from using our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory, and you give us consent to allow any of your minor dependents to use the Services. You must ensure all information you provide is accurate and current. You are responsible for maintaining your account security and are liable for all activity under your account.

SECTION 2 - OUR PRODUCTS We do our best to present our products accurately, though colours and textures may vary slightly due to device settings. All descriptions and availability are subject to change at any time.

Australian Consumer Law Disclosure: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

SECTION 3 - ORDERS Your order is an offer to buy. We reserve the right to accept or decline any order at our discretion. Orders are only confirmed once full payment has been received and processed. Please review your order carefully before submitting. All orders are subject to availability. If we are unable to fulfil your order, we will notify you and provide a full refund.

SECTION 4 - PRICES AND BILLING All prices are listed in Australian Dollars (AUD) and include GST unless otherwise noted. Prices and promotions are subject to change without notice. You agree to provide accurate and complete billing details and promptly update your account to keep it current.

SECTION 5 - SHIPPING AND DELIVERY Shipping timeframes are estimates and not guaranteed. We are not responsible for delays caused by carriers or events beyond our control. Risk and title pass to you upon dispatch. If your item is lost or damaged in transit, contact us so we can assist in line with Australian Consumer Law.

SECTION 6 - INTELLECTUAL PROPERTY All content on this website—including trademarks, text, images, and layout—is the property of Roo Australia or its licensors and protected by intellectual property laws. You may only use the Services for personal, non-commercial purposes.

SECTION 7 - OPTIONAL TOOLS We may provide access to third-party tools "as is" without warranties or endorsements. Use of such tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS Our site may contain links to third-party websites. We do not endorse or control these sites and are not responsible for any damage or loss related to their content or services.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Roo Australia is powered by Shopify. However, any purchases you make are with Roo Australia directly. Shopify is not liable for any issues arising from your transactions with us.

SECTION 10 - PRIVACY POLICY Our collection of personal information is governed by our [Privacy Policy], in line with the Australian Privacy Principles (APPs). Because we use Shopify, your data may be processed overseas as outlined in both our policy and Shopify’s.

SECTION 11 - FEEDBACK By submitting feedback or reviews, you grant us permission to use it for any purpose, including marketing. You confirm you own the rights to your content and it doesn’t infringe on others’ rights.

SECTION 12 - ERRORS AND OMISSIONS We may correct errors or inaccuracies in pricing, product details, or availability without notice, including after you have submitted an order.

SECTION 13 - PROHIBITED USES You must use our Services for lawful purposes only. Prohibited behaviour includes misuse of the site, harassment, fraud, and violation of intellectual property.

SECTION 14 - TERMINATION We may terminate your access to the Services at any time. Certain provisions, including those regarding intellectual property and limitation of liability, will survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES Our Services and products are provided "as is" without warranties of any kind, except those required by law, including under the Australian Consumer Law.

SECTION 16 - LIMITATION OF LIABILITY To the fullest extent permitted by law, Roo Australia shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Services or our products.

SECTION 17 - INDEMNIFICATION You agree to indemnify Roo Australia and our partners and providers against any claims arising from your use of the Services or breach of these Terms.

SECTION 18 - SEVERABILITY If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT These Terms constitute the full agreement between you and Roo Australia and override any prior versions. Our failure to enforce any provision is not a waiver of our rights.

SECTION 20 - ASSIGNMENT You may not assign your rights under these Terms without our consent. We may assign our rights and obligations without notice.

SECTION 21 - GOVERNING LAW These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of its courts.

SECTION 22 - HEADINGS Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS We may update these Terms from time to time. It is your responsibility to review them. Continued use of the Services indicates acceptance of any changes.

SECTION 24 - CONTACT INFORMATION Questions about these Terms? Contact us at:

Roo Australia
info@rooaustralia.com.au
45 Banksia crescent, Dubbo NSW 2830
ABN: 48911725057